Our booking process is very straightforward. When you enquire with us for a journey, we do our utmost to tailor you a travel experience to suit your expectations within the shortest possible time. You may book the trip by phone or instant messenger to assure your space but please mail, email, or fax the signed application and include a copy of your passport details. To confirm our offer, a deposit is required from your side. We offer you various options for payment, including credit card payment facilities, Paypal, or getting a bank cheque or international money order issued in the name of Knowledge Must. Please let us know whether you would prefer to pay in Euro, U.S. Dollar, Renminbi, Indian Rupees, or any other currency.
When you book, a deposit of 25% of the price of the journey minus flight tickets is required to secure your space and confirm your booking. In addition, full payment for flights is generally due within 14 days of booking.
The final balance is due 28 days prior to your departure. For bookings which are made within 28 days of departure, the full amount will become immediately due.
When you cancel your journey more than 28 days prior to departure, we will refund any payment you already have made minus the initial deposit and penalties levied by airlines for flight cancellations. If you need to cancel within 28 days of departure we will only be able to issue you a refund of 50% of the total price. In case of higher costs for us beyond 50% of the total price, we will refund only the amount that is not required to cover the actual costs for us. However, in these cases we will prove to you that higher costs resulted from the cancellation of your booking.
For your protection and increased flexibility, you may purchase Trip Cancellation Insurance at the time of booking.
Upon receipt of your reservation form and deposit, we send you a complete preparation package for your trip, including a detailed itinerary, background information, and valuable tips. Your individualised travel guide will contain information on what to expect on your adventure, travellers health information, visa applications, etc. You also receive a suggested reading list of articles and books on the specific area, the people, and cultures that you will visit on your tour. We want you to be well equipped and well informed!
When your trip is confirmed, your final payment is due 28 days prior to departure. After we receive your final payment, we will deliver your remaining documents including any air, bus, or train tickets and hotel vouchers that are needed for your trip.