Intercultural Expertise

At Knowledge Must, we bring innovation and creativity to help you solve your problems. We use our Intercultural Expertise to support your efforts, not to replace them. We use our experience to build your capabilities and capacity, rather than leaving you with an expert solution – and the difficulties of implementing it on your own. Kindly get in touch with us to learn what our Intercultural Research, Consulting, Implementation, and Facilitation services can do for you. We help you addressing your key cultural challenges - around the corner or around the world!

Overview

In today’s world, globalisation affects everybody. Whether you are working for an international organisation, opening your company's branch office in Mumbai, planning the acquisition of a plant in Guangzhou or travelling internationally for business, the ability to navigate successfully across cultures is imperative to your success. Since most international ventures fail due to cultural differences, intercultural expertise is now increasingly being recognised as a critical element in succeeding on the global stage. Intercultural  ventures often turn sour because good cooperation and understanding rarely happens by accident. Without understanding a culture, its society, and its people, many ventures fail within their first year abroad.

Organisations and professionals need to have strategies in place to address the ongoing changes not only in their own workplace but also in their place of operations. Stagnancy means falling behind in global competition. The ability to operate successfully in diverse geographies and shift operations flexibly between countries may be essential to furthering your objectives. However, operating globally generates a wide variety of challenges to be overcome. In order to successfully venture to other cultures, Knowledge Must has developed a variety of powerful tools and innovative services to overcome the strategic, logistical, technical, and tactical challenges resulting from crossing cultural boundaries.

Among our clients are leading businesses, prestigious organisations, and outstanding researchers. We help them navigate the intricacies of culture, advise on intercultural strategies, help forge cultural and political alliances in local communities, and support the implementation of operational strategies. We help clients incorporate a long-term perspective into their strategies, while focusing on the biggest issues they currently face and on the best way to get results.

Our robust framework of concepts, tools, and programmes provides innovative, flexible, tangible, and globally relevant solutions that help you to:

  • Attract and manage global talent
  • Leverage diversity
  • Build effective intercultural teams
  • Develop culturally competent employees
  • Design globalisation strategies
  • Implement concepts 
  • Solve problems in intercultural collaborations
  • Resolve and prevent conflicts

Our Expertise

Knowledge Must has long been regarded by its clients and partners as a place where innovation and quality converge. We place high value on creating new knowledge and our services are refined on a continual basis. Our clients benefit from consulting services that are exceptionally in tune with the latest trends and ideas in cultural studies. We always keep up to date on current events and use our diverse network to help with this so that our ideas are always fresh and energetic. Our internal and external network of outstanding heads come from a diverse range of cultures and fields of expertise. The resulting synergies are truly phenomenal. Our expertise on South Asian, East Asian, and Western cultures rivals the best of think tanks.

With Knowledge Must you command the most distinguished network of intercultural experts at your fingertips. We maintain a wide external network of many outstanding heads that allows you access to actionable knowledge from reliable sources. Over the past years, Knowledge Must has built relationships with leading specialists in dozens of sectors and geographies. These experts serve as on-call consultants for us and we invite them to contribute to studies relevant to their precise area of expertise.

All our consultants and researchers are experts in their various fields of operation and disciplines. With our offices and our international partners, we cover a wide range of capabilities and can operate in Chinese, English, French, German, Hindustani / Hindi / Urdu, and Spanish among other languages. Our worldwide network of experts combines close understanding of the local environment and cultures with broad global experience. Our network is constantly expanding, and for many new projects, we recruit new experts to obtain the most detailed and accurate information for our clients.

In addition to our global network of individual experts, Knowledge Must maintains relationships with many leading organisations around the world. These organisations are highly connected and knowledgeable, speak the local language, know the local culture, and are intimately familiar with the political, economic, and business landscapes. If necessary, we can also use our extensive networks to source people able to work on your behalf in particular countries and refer you to appropriate organisations.

We are dedicated to research and discussion of problems facing society. Our integrated network allows us to process, share, and leverage crucial information on relevant cultural variables. We show up possible solutions to pressing culture-related problems and we engage in education and advocacy to get members of the public interested and involved in these issues.

Intercultural Research

Cultural issues are rarely black and white. In order to gain an understanding of cultural issues you need to research and analyse relevant cultural variables. Whether your profession takes you to other cultural environments or your organisation wants to develop new clients and partners of other cultural backgrounds, a sound knowledge of intercultural research findings becomes indispensable. Our intercultural research contributes to the creation and sharing of new knowledge and provides the data and information essential for us to confidently offer our range of solutions. We offer you our research capabilities to find answers to your most pressing intercultural questions. Whether you are conducting research on international relations or need specific information about cultural variables to market your organisation, Knowledge Must offers you full-fledged research solutions or select intercultural intelligence - you define the extent of support you require.

We design and carry out research for our clients, as well as conducting proprietary internal research, to maintain the quality and targeting of our services. We are also continuously doing research on intercultural issues that are close to our hearts. Our team disseminates its research findings through academic journals, books, and the world-wide web, and we are frequently invited to share our insights at international fora. Since we are committed to evidence-based practice, research lies at the heart of our approach. We rely on facts because they provide clarity and align people. Facts are the universal language. We work with facts to provide credible recommendations.

We combine the latest academic and corporate research, with our own primary research, in developing effective actionable intercultural intelligence tailored to your individual needs. Our specialists exhibit a rigorous understanding of the problem, clarity about the impact they intend to achieve, and a pragmatic understanding of how that impact will be accomplished. We have the deep know-how needed to help you to effectively research, test, and validate your optimal strategy. And we have the international expertise and knowledge that comes from many years of offering intercultural solutions to clients of diverse backgrounds. Our uniquely wholesome approach to culture enables us to achieve exceptionally comprehensive research solutions. We generate the knowledge you need to effectively function across ethnic, linguistic, and cultural boundaries, whether it is Client-Commissioned or Proprietary Research.

 

Client-Commissioned Research

When information is difficult to get and insights are scarce, clients approach us to conduct confidential research into key cultural variables relevant to their information needs. In close collaboration with clients, our experienced researchers define the scope, appropriate methodology, timeline, and deliverables of each research project.

Examples of client-commissioned research projects include:

  • Best Practice Study on Vocational Training
  • Cultural Influences on Development Cooperation
  • Conservation of Indian Art Heritage
  • Music Industry in India
  • Cultural, Eco-, and Adventure Tourism in South Asia
  • Social Entrepreneurship
  • Academic Exchange in a Global Perspective

 

Proprietary Research

We regularly conduct proprietary internal research, using rigorous quantitative and qualitative methodologies, to build multicultural databases and develop deeper understanding of past, current, and future intercultural issues. As well as using this research in our consulting and training, we share research findings through newsletters, reports, academic publications, and conference sessions.

Examples for our internal research include:

  • Methodologies for Successful Cultural Immersion
  • Emerging Opportunities in the Asian IT Industry
  • Civil Society and Cultural Diversity
  • Interfaith Relations
  • Cultural Connections between India and China
  • Multicultural Workplace Relationships
  • Cultural Streams in the Triangle East Asia, South Asia, and the West

Get in touch with us to find out what research we have done in your field of interest.

Intercultural Consulting and Implementation

In today's turbulent global environment, organisations less and less can define and achieve an enduring competitive advantage. There is an increasing need for organisations to develop an international outlook and strategies constantly have to be adapted to changing cultural variables. Working in an international environment means particular attention must be paid to cultural issues, from languages to religion. The key reason for the failure of cross-border ventures is the lack of cultural preparation. Knowledge Must provides you the assistance you require when operating across cultural boundaries.

We deliver a comprehensive range of Intercultural Consulting and Implementation services designed to further your objectives. We help you operate at maximum performance levels whatever your intercultural challenge might be. Our team is experienced in Intercultural Consulting and Implementation and has an excellent knowledge of the cultural framework associated with both the local and international environment. We provide the additional expert resource you need to develop and drive a focused intercultural strategy through in a cost effective way. We collaborate with you as one team, drawing on the skills of our local and global network of specialists. Our Intercultural Consulting and Implementation allows you to think globally and act locally.

We are consulting internationally operating businesses, NGOs, government bodies, academic institutes, and independent professionals - all look to us for informed, objective, reliable, and innovative advice. When working through international channels and partnerships, engaging with a critical outsourcing vendor, executing a corporate merger across cultures, or conducting a joint project with international organisations, we assist you in the preparation and optimisation of your intercultural activities. We help you to identify and capitalise on opportunities effectively, as well as identify and manage inherent risk. Our commitment to provide on-site, high-quality, and practical consulting services to fully support your success is guaranteed.

Our Intercultural Consulting and Implementation solutions always commence with an in-depth requirements and obstacles analysis. We closely listen to you to understand your specific challenges. Based on the findings, we entice you to look at your professional and individual situation in new ways and generate new ideas. Knowledge Must offers you independent, objective evaluation and validation of your strategy to work across diverse cultures. We take a holistic look at your aspirations, testing and refining objectives. Our team has the courage to debate diverging points of view, since we always base ours on independent and challenging insights, facts, and benchmarks.

At Knowledge Must consulting is delivery. This is why we also confidently offer the implementation of our advice. While consulting, our experts employ the most expedient methods for any particular situation, which may include training, coaching, facilitation, logistic support, and project implementation.

With the support of our five company divisions Career Must, Language Must, Training Must, Travel Must, and Culture Must, our Intercultural Consulting and Implementation will help you to:

  • Creatively craft compelling and competitive strategies
  • Decide where to focus and how to allocate resources thus leading to higher levels of performance
  • Identify intercultural competence gaps and opportunities to harness diversity 
  • Build a sustainable capability to put strategy into action
  • Appropriately communicate your message across cultures
  • Implement effective strategies to successfully operate across cultural boundaries

Services

Utilising an inclusive, process oriented approach, we offer support in various phases and areas. These areas extend from the strategic conceptualisation, over the planning and development of the relevant and culturally compatible human resources, to the operational level and logistics of specific tasks. Besides advising you on the optimal implementation strategies, we can also directly help you develop the skills, structures, processes, and capacity to ensure continuous improvement. Our constant presence and on-site follow-up is guaranteed to assure consistency of quality in the solutions we offer you. Sustainability is central to all our services. Please have a glimpse of the Intercultural Consulting and Implementation Services we offer:

  • Define and execute a high-impact internationalisation strategy
  • Consultancy on country-, region-, and locality-specific culture as well as on cultural diversity
  • Up-to-date information on topical developments
  • Managing geopolitical risks
  • Localisation issues
  • Assessing emerging markets opportunities
  • Organisational studies 
  • Feasibility studies
  • Cost-benefit analyses
  • Market entry
  • Business expansion
  • Intercultural communications
  • Message development
  • Marketing 
  • Operational support
  • Market and competitive position
  • HR planning and development
  • Intercultural workforce strategies
  • International mobility
  • Improve integration of staff from different cultures
  • Improve workforce effectiveness and productivity
  • Developing multicultural teams
  • Evaluation of critical international tasks 
  • Assessing personnel and identifying training needs
  • Preparing staff for assignments in other cultures
  • Outsourcing
  • Adapting existing corporate culture and policies to incorporate intercultural challenges
  • Support and execution of intercultural projects
  • Consulting regarding research activities (regarding permits, fellowships, thesis development, etc.)
  • Establishing contacts to governmental, corporate, social, and academic realms in the region
  • Organisation of field trips

Internationalisation

  • Define and execute a high-impact internationalisation strategy
  • Consultancy on country-, region-, and locality-specific culture as well as on cultural diversity
  • Up-to-date information on topical developments
  • Managing geopolitical risks
  • Localisation issues
  • Assessing emerging markets opportunities
  • Organisational studies 
  • Feasibility studies
  • Cost-benefit analyses
  • Market entry
  • Business expansion
  • Intercultural communications
  • Message development
  • Marketing 
  • Operational support
  • Market and competitive position

Human Resources

  • HR planning and development
  • Intercultural workforce strategies
  • International mobility
  • Improve integration of staff from different cultures
  • Improve workforce effectiveness and productivity
  • Developing multicultural teams
  • Evaluation of critical international tasks 
  • Assessing personnel and identifying training needs
  • Preparing staff for assignments in other cultures

Logistics

  • Outsourcing
  • Adapting existing corporate culture and policies to incorporate intercultural challenges
  • Support and execution of intercultural projects
  • Consulting regarding research activities (regarding permits, fellowships, thesis development, etc.)

Please enquire with us to learn how our Intercultural Consulting and Implementation maximises your potential.

Intercultural Facilitation

Knowledge Must offers effective and professional intercultural facilitation for a variety of purposes and various types of groups. Whether you need facilitation for conducting business meetings or for resolving political crises, independent skilled facilitation can make all the difference to your success. We act as helpers and enablers with the goal to support you to achieve exceptional performance. By using our facilitation skills to draw the best out of your experience and expertise, and adding the best of ours, we build a fully participative process which enables you to focus on your objectives. We seamlessly assist you in your challenges but you will be the producer of the end result.

Our facilitators are resourceful, persistent in achieving solutions, experienced, and well qualified academically. They can rapidly correct any misunderstandings when operating across cultural boundaries, allowing for a far larger margin of ambiguity and error. Facilitation involves identifying areas of agreement and disagreement, seeking consensus, acknowledging contributions, stimulating discussion, and working towards solutions.

Our facilitation for you can entail:

  • Assessing all parties involved
  • Setting the agenda and rules of procedure
  • Encouraging full participation from all parties
  • Channelling the group process
  • Helping the parties involved understand their different points of view
  • Cultivating a sense of shared responsibility
  • Managing behaviour
  • Promoting a congenial social atmosphere and a lively exchange of views
  • Providing a safe and stimulating environment conducive to bridging gaps
  • Fostering solutions that incorporate diverse points of view

Services

The Intercultural Facilitation Services we offer at Knowledge Must cover a wide range of different functions: Intercultural Interface, Meeting Facilitation, Setting Up and Conducting Negotiations, Intercultural Mediation and Counselling, as well as Conflict Management and Crisis Resolution.

Intercultural Interface

We provide you an Intercultural Interface and employ strategies to manage your interactions with other cultures and contain the resulting frictions. Bi-lingual and bi-cultural facilitators can often make the key difference in important meetings with people from other cultures. Our role is to make it easier for you to arrive at your own answers, decisions, or deliverables.

Meeting Facilitation

Our Meeting Facilitation helps a group of people understand their common objectives and assists the group in achieving a consensus on any disagreements that pre-exist or emerge in the meeting so that it has a strong basis for future action. As an example, we can improve your network of local contacts by facilitating your meetings with key officials.

Setting Up and Conducting Negotiations

We are also expert at Setting Up and Conducting Negotiations on your behalf. Our skilled intercultural negotiators will facilitate negotiations to assist you in arriving at satisfactory results. Successful intercultural negotiators embody diverse negotiation skills coupled with a watchful awareness of the many layers of culture in a human group. Knowledge Must's intercultural negotiators perfectly suit these requirements.

Intercultural Mediation and Counselling

Our Intercultural Mediation and Counselling services employ expert intercultural facilitators, who act as a neutral third party and effective interface to the parties involved. By engaging all parties in a dialogue on key issues vital to the success of their collaboration, our facilitators enable them to search for inclusive solutions and build sustainable agreements, and if consensus cannot be reached then assist the parties in understanding the differences that divide them.

Conflict Management and Crisis Resolution

Our Conflict Management and Crisis Resolution in intercultural contexts mitigates your exposure to the inherent risk present in intercultural conflicts. We take all the parties involved in a conflict through constructive conflict management and conflict solution processes. We guide them to reflect on their own situation and the conflicts that need to be resolved, consider what is at stake for all stakeholders, find ways and means of dealing with the situation constructively, and develop an appropriate response.

Please enquire with us to learn how we can facilitate your operations across cultural boundaries.

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Enquire about Our Intercultural Expertise

To enquire about our intercultural expertise, please fill out our online form by clicking the button below, or send an email to info(at)knowledge-must.com including your personal information and any documents you deem helpful for us to asses you. Thank you!